| Free
technical support for AmiBroker registered users
Prompt, personal technical
support is provided via e-mail only:
support@amibroker.com
Please do
not request us to contact you by phone. We do not provide phone
support as we are a small company with inexpensive software and
cannot afford specialist support staff. So when you e-mail for
support from amibroker.com you will get a response from the actual
developers of the software (who understands the product better
than anyone).
There are
several public forums where you can also get help from other users
(see below)
How long does
it take to get the answer?
Installation and basic
support questions (see below) are answered within 24 hours (usually
1-3 hours in office hours). Advanced support (see below) question
may take a few days depending on complexity and time availability.
Regular support is
open 5 days a week from Monday to Friday (8:00-18:00 GMT).
We also do our best to answer also during
weekends (Saturday and Sunday) and
holidays but response time is usually longer, especially for
non-emergency issues.
Support is closed on
Christmas holiday (24, 25, 26 December), New Year (1 January).
What is included
in free support package?
Every registered user
receives for free:
- unlimited support
for installation issues
( The following are criteria for Installation Support: Single
desktop install only. Hardware peripherals must be connected
directly to machine via cable. Network installation and network
hardware are excluded.
The product setup program will not run to completion.
Immediately after installation is completed, odd behavior or
specific errors are encountered. )
- unlimited support
issues for basic usage (charting, help on single AFL functions,
ASCII import, Metastock import, setting up data plugin)
- basic programming
questions (how to write a loop, how to define user function,
etc)
What is not
included for free?
- writing formulas on customer request (custom programming)
- debugging customer's
code
- debugging / writing
DLLs
- help on 3rd party
tools
- consultation on
C/C++, complex JScript, VBScript programming
Services not covered by free support are
available for programming fee of $80/hour (+VAT if you are E.U.
citizen)
Other sources of information
/ support
Check the following resources:
|
AmiBroker
Formula
Language
On-line
Library
Visit
the AFL On-Line Library - an interactive
forum for sharing AFL formulas written by users
Tips and
tricks
Check
out also AFL tips and tricks section
to learn about different techniques on using AFL toos.
|
